Our Intermediary Business Charter for business partners
Lloyds TSB Commercial Finance is already supporting over 9,000 clients*, from start up to multinational, demonstrating our real commitment to the UK Business community. We believe that our products and services, and our staff, are amongst the best in our industry, and our aim is to provide excellent client service at all times – we believe in treating our clients, and our business intermediaries, fairly in all our dealings with them.
For this reason we offer all our clients, and prospective clients, with facilities linked to business invoices, our New Business Charter. We believe this is a crucial element, ensuring you can have confidence when looking to introduce our organisation to one of your clients.
And we wish to reinforce your reputation and relationship with your clients at all times. Therefore, we also offer our Intermediary Business Charter, since we recognise your key role in offering us the opportunity to provide facilities to your clients.
Our Regional Manager Pledge
Your working relationship with Lloyds TSB Commercial Finance and our Regional Manager is critical. If for any reason you are unhappy with the relationship and we are not able to resolve your concerns we will look to change your Regional Manager.
Our Senior Contact Pledge
Every intermediary will have nominated senior contacts in Lloyds TSB Commercial Finance, at both Regional Sales Director level and, if you wish, at Management Board level. Both contacts will hold a meeting with you at least once a year, and you will have their contact details, so you can pick up any issues with them, at any time.
Our “Keeping you in the Loop” Pledge
Every time you introduce a prospective client to us we will keep you directly involved in the negotiations with the prospect throughout the process, and ensure you are fully updated on the status of the negotiations at a frequency to be decided by you.
Our Partnership Pledge
Obtaining accurate and up to date financial information is vital, when we are negotiating to provide a suitable facility for a prospective client.
For any prospect with an annual turnover in excess of £1 million, we will refund you up to £500 towards the costs you incur in preparing any cashflow forecast that we request for your client.
For higher turnover clients (over £10m turnover), with more complex financial structures, we will negotiate on a deal by deal basis to agree a suitable refund fee measured against the additional work you will have to undertake.
We will repeat this offer to you on an annual basis, when we are approaching the annual facility review with an existing client originally introduced by you, and where you remain their financial advisor.
Our Reciprocation Pledge
At all times we will use our best endeavours to provide you with suitable reciprocal introductions to our clients, when they may need your expert assistance.
We will constantly liaise with our parent bank colleagues to endeavour to extend this pledge to their introductions.
Our Joint Promotion Pledge
At all times we will use our best endeavours to promote your role in any new client win, whenever and wherever the client agrees to allow us to PR the deal, thereby demonstrating your market presence in your local/regional/national marketplace.
*ABFA Statistics Quarter 2 2011